Frequently Asked Questions
Is account registration required?
Yes, select the plan of your choice and subscribe.
Can Document Management System be used Offline?
Yes it can and is usually configured on request. Please, contact customer support for more information on this.
How long does free plan lasts?
It last for eternity. However, you need to know that you will get limited features with the free plan.
Is it downloadable?
No. But you can add it to your home screen
What happens to my account if i did not pay the subsequent month?
You will be downgraded, but not without been sent at least two reminders and warnings when you fail to renew your subscription.
If I am downgraded, how do I get my records back?
Ensure you download and save your records before your account is downgraded. However, you can contact the customer support centre for help in the case that your account is downgraded before doing so.
How secure are my information?
Very secure as your information is being secured with a multi-layered security technology.
How can I upgrade to other plans?
To upgrade to other plans, please contact customer support via live chat, phone or email.
Do I have to pay per month?
Yes, if you prefer that option of paying every month. However, you could decide to pay yearly or in the case of the enterprise plan, a one-off payment.
Can I pay by bank transfer?
No, you cant't. Please, contact customer support if you are having issues with the payment.
Do you accept cash?
You should contact customer support for further discussion on this.
How do I add new documents in my DMS
To add new documents and carry out other task on Document Management System, please, watch the “how to” videos.